If your order hasn’t shipped yet, contact us at support@tressashop.com within 12 hours of placing your order. Once shipped, we can’t guarantee address changes.

You can return or exchange items within 30 days of delivery, as long as they’re unused and in original packaging. Returns must be initiated via support@tressashop.com.

As soon as your order ships, you’ll receive a tracking link by email. You can also log in to your account under Orders to check status.

Our support team is available via email at support@tressashop.com. We usually respond within 24 hours on business days.

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Yes! We ship across the UK, EU, and most international countries. Shipping costs are calculated at checkout.

Whenever possible, we ship your items together. However, if products come from different warehouses, they may arrive in separate packages.