Refund & Returns Policy – Tressa Shop
Last updated: 9.7.2025
At Tressa Shop (TRRSA Limited), we want you to love your purchase. If for any reason you are not satisfied, you can return or exchange your items under the terms below.
1. Return Window
- You may return products within 30 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
2. How to Start a Return
- Contact our support team at support@tressashop.com within the 30-day period.
- Provide your order number and reason for the return.
- We will send you return instructions and the correct return address.
3. Return Shipping
- Customers are responsible for return shipping costs, unless the item is faulty or the wrong product was sent.
- We recommend using a trackable shipping method, as we cannot be responsible for lost returns.
4. Refunds
- Refunds are processed within 14 business days of receiving your return.
- Refunds will be issued to your original payment method.
- Shipping fees (if any) are non-refundable.
5. Exchanges
- If you would like an exchange (e.g., different model, replacement item), please mention this when contacting us.
- Exchanges are subject to product availability.
6. Damaged or Faulty Items
- If your order arrives damaged or defective, contact us within 7 days with photos of the product.
- We will arrange a free replacement or full refund.
7. Non-Returnable Items
The following cannot be returned:
- Gift cards and digital products.
- Items marked as final sale.
- Used or damaged items not caused by manufacturing defects.
8. Warranty
- All products are covered by a 2-year statutory warranty under EU law.
- Warranty covers manufacturing defects but excludes wear & tear or misuse.
9. Questions?
For further assistance, contact us:
TRRSA Limited
64 Worcester Road, London, England, E17 5QR
United Kingdom
📧 support@tressashop.com
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery